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S.No	Nature of Services	Turn Around Time (business days) *	RTA+BSE/NSE Timeline	SEBI prescribed timelines
A	Investor Service Request	Turn Around Time (business days) *	RTA+BSE/NSE Timeline	SEBI prescribed timelines
1	Change/Updation of Bank Details.	T+6	T+10	15
2	Registration of Multiple Bank Mandate.	T+6	T+10	30
3	Change/Updation of PAN.	T+3	T+7	15
4	Consolidation of Folios.	T+16	T+20	30
5	Registration & Cancellation of SIP/STP/SWP.	T+16	T+20	30
6	Request for Account Statement.	T+3	T+7	30
7	Request for Capital Gain Statement.	T+3	T+7	30
8	Change of IDCW Option.	T+3	T+7	15
9	Change of Guardian.	T+3	T+7	30
10	Change of Mode of Holding.	T+3	T+7	30
11	Change of Signature.	T+6	T+10	30
12	Change of Tax Status.	T+3	T+7	30
13	Change/Correction of Name.	T+3	T+7	30
14	Processing of Transmission.	T+10	T+14	21
15	Processing of Dematerialisation.	T+15#	T+19	15
16	Processing of Re-materialization.	T+30#	T+34	30
17	Registration of One Time Mandate [OTM].	T+10#	T+14	30
18	Registration of Power of Attorney [POA].	T+6	T+10	30
19	Registration/Updation/Modification of Nominee.	T+3	T+7	30
20	Registration of IDCW Transfer Plan.	T+6	T+10	30
21	Change of Address (Non-KYC investors).	T+3	T+7	15
22	Updation of FATCA/CRS information.	T+3	T+7	30
23	Updation of KYC Status.	T+6	T+10	30
24	Updation of Minor Attaining Major.	T+6	T+10	30
25	Registration of Power of Attorney [POA].	T+3	T+7	30
26	Updation of Ultimate Beneficiary Ownership.	T+6	T+10	30
27	Revalidation of IDCW/Redemption cheques.	T+6	T+10	15
28	Any other service request not covered above.	T+6	T+10	30
29	Responding to the queries/redressal of grievances and complaints.	T+30	T+34	30
30	Timeline for allotment of MF units during New Fund Offer (NFO).	5 business days from the NFO closure date	T+9	6
32	Dispatch of NFO SOA, Allotment advice for Demat holdings, and Corporate Action for investors who desired allotment of units in demat form.	5 business days from the NFO closure date	T+9	6
33	Issuance of Refunds, where applicable.	5 business days from the closure date	T+9	6

Note:- After given TAT is over then raise your query

T’ refers to the business day of receipt of the request at the official point of acceptance or by email or through online mode. In case the service request is submitted on a non-business day, the next business day would be considered as date of receipt. Business days exclude Saturdays and Sundays, Public Holidays, and other declared local holidays.
Turnaround time (TAT) specified above is only indicative and actual TAT may vary from Fund to Fund as per internal policies/procedures.
denotes timelines from the date of receipt from the respective Depository Participant.
Investors who are holding units in Demat mode should contact the respective Depository Participant (DP) and the above specified TAT shall not apply for such category of investors.
Actual TAT may get extended if there is any dependency on external parties like Banks, payment service providers, couriers, etc.
TAT may be slightly higher where processing is expected based on original documents that are required to reach Prithvi Money Mumbai offices where the Said AMC getting serviced like revalidation of cheques, change of bank mandate proofs, transmission, etc.
Prithvi Money reserves the right to modify the stated service standards from time to time without any prior notification, including due to any change in guidelines from SEBI/AMFI.

Rights of Investors

Receive all benefits / material information/communication/services from Prithvi Money, as MFD, on behalf of the mutual funds serviced by Prithvi Money IMF Pvt Ltd.
In case of any grievances, approach Prithvi Money Compliance Officer (Chandan Pandey) E-Mail Id:- chandan@prithvimoney.com / AMC Mutual Fund or SEBI for resolution within the prescribed timelines.

Do's and Don’ts for Investors

Follow up diligently and promptly if you have not received the statement of accounts / IDCW / redemption proceeds etc.
Ensure that a valid PAN is registered in all your folios of mutual funds you have invested, for you / your joint holders
Ensure to link your Aadhaar with your PAN within the stipulated timelines as mandated by the regulator.
Ensure nomination is registered for all your mutual fund folio(s) without fail.
Ensure to update your KYC details as and when any change in your address/contact details, to avoid any loss of communication / fraudulent attempts.
Ensure to update your folios with the latest Email / Mobile number / Bank details / Address / Nomination for the safety of your investments.
Ensure to update your portfolios with the IFSC codes to enable the RTA for direct credit of the IDCW/Redemption proceeds.
Ensure to seek clarity/assistance with your distributor Prithvi Money or AMC, on any new implementation in the financial markets.
Ensure to read all the messages/alerts received from the RTA / AMCs regarding your mutual fund investments to keep track of your investments. This is to protect your investments from fraudulent attempts.
Ensure to Invest by issuing payments in the name of the Mutual fund/scheme only.
Ensure to block out your Aadhaar number, while submitting it as proof for any purpose.
Ensure to read all the Scheme-related documents and the risks involved.
Ensure to mention your folio number / PAN in all the communications you make with your RTA / AMC for an easy and speedy resolution.

Don’ts’s

Do not keep your folios without PAN / Nomination.
Do not deal with unauthorized persons for any investor service requests such as a change in / updating of address, email address, mobile number, and bank details.
Do not leave the Email / Mobile/bank account and other mandatory/critical details column blank while applying.
Do not share confidential information like mutual fund investments, viz folio number, bank details specimen signature, KYC documents etc. with unknown persons.
Don’t hesitate to approach Asset Management Company (AMC)/ Prithvi Money for redressal of any grievances/ for seeking clarifications.
Do not ignore any communication/alert received from Prithvi Money / AMC.
Do not share a password with any other person if you are using online modes or ‘mobile apps’.
Do not issue blank cheques or blank signed transaction instructions.
Do not use third-party bank accounts for fund flows for subscription or redemption of units.

Grievance Redressal Mechanism at RTA or concerned Mutual Fund

Investors shall check the website of Prithvi Money for the dedicated grievance e-mail ID and other relevant details of the grievance redressal division/compliance officer of the mutual fund(s) to register grievances/complaints. Investors can also raise their grievances/complaints on the Prithvi Money website or refer to the investor relations officer of the respective mutual fund available on the SID / AMC website.
Investors can also register their Queries/Complaints/grievances through the dedicated call centre/helpdesk / Investor Service Centres of Prithvi Money through WhatsApp / email for any queries or concerns. Investors can also submit physical letters to express their concerns.
If the responses are not satisfactory in the above modes of complaints/grievances, aggrieved investors can escalate to the Prithvi Money Compliance Officer (Chandan Pandey) E-Mail Id:- chandan@prithvimoney.com by quoting the relevant complaints reference numbers. Please visit www.prithvimoney.com for more details.

Grievance Redressal Mechanism at SEBI

If the investor is not satisfied with the redressal/solution provided by the RTA / AMC, the investor can complain about the SEBI SCORES - SEBI Complaints Redress System – (a web-based centralized grievance redressal system of SEBI) at https://scores.gov.in.

While complaining it is necessary for investors to mention the following:

Nature of Complaint
Name of Issuer Company
Folio number
Full Name of the investor
E-mail address and mobile number
Reference to any previous correspondence made in this regard
Provide the relevant documents and also update KYC and details, if there are any changes

Attention Investors:

Prevent Unauthorised transactions in your Trading/Demat Account. Update your mobile numbers/email IDs with your Stockbrokers/Depository Participants. Receive alerts/information of your transactions/all debit and other important transactions in your Trading/Demat Account directly from the Exchange/NSDL/CDSL at the end of the day. Issued in the interest of investors.
KYC is a timed exercise while dealing in securities markets – once KYC is done through a SEBI-registered intermediary (broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign the application form to authorise your bank to make a payment in case of allotment. No worries about a refund as the money remains in the investor’s account.
Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Update your mobile number & email ID with your stock broker/depository participant and receive OTP directly from the depository to create a pledge. Pay a 20% upfront margin of the transaction value to trade in the cash market segment. Investors may please refer to the Exchange FAQs and guidelines issued from time to time.
Check your Securities / Mutual Funds / Bonds in the consolidated account statement issued by NSDL/CDSL every month.
PRITHVI MONEY IMF PRIVATE LIMITED also distributes National Pension Scheme (NPS) products, which are not exchange-traded products and all disputes concerning this would not have access to an Exchange investor redressal forum or an Arbitration mechanism.
Mutual Fund investments are subject to market risks. Read all scheme-related documents carefully.
In case of any grievances against any listed company, member of stock exchanges or Depository Participant, please lodge the same through online mechanisms, more specifically through the SEBI SCORES portal and SEBI SCORES mobile application for effective redressal of grievances. You may also lodge complaints directly with NSDL/CDSL/depository participants through their respective websites.

E-mail: For any grievances, email us at support@prithvimoney.com

Help Desk: +91 93728 64459 | +91 93249 91499 | +91 93249 91498 | +91 93249 91497

Call N Transact (CNT): +91 74004 81777 | +91 74004 80777

For reporting any website & mobile app related queries, mail us at communication@prithvimoney.com or contact us at 0261-4025836.

For PRITHVI Authorised Partners:
Any query or grievance can be submitted through your PRITHVI MONEY Partner Desk under the “Help & Support” section or by calling 7977757424.

Disclaimer for Calls:
Calls may be recorded for internal quality purposes. Any grievances or emails not raised in the prescribed format may not receive due consideration. PRITHVI MONEY does not assume responsibility for emails sent to unauthorised email IDs.

Filing complaints on SCORES – Easy & Quick. You can file complaints at https://scores.sebi.gov.in. Mandatory details include Name, PAN, Address, Mobile Number, and E-mail ID.

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AMFI REGISTERED MUTUAL FUND DISTRIBUTOR (ARN-128769)